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FAQ

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For how long after a transaction is authorized can I capture the reserved amount?

Invoice/ Installments
For invoice or installments with Walley (formerly known as Collector), you can keep an authorized transaction for 60 days before you have to capture the transaction. When the amount is captured, the end customer's invoice will be created - not before this.


Card payments
For card payments, a reservation will be valid for approximately 7 days, depending on the end customer's bank. In most cases it should be possible to capture the money from an authorized transaction for 30 days or more if the customer has a valid card and enough money on the card.

Vipps
Vipps doesn't decide how long the end customer's bank will hold a reservation, but Vipps says this about reservations: “VISA reservations are valid for 7 days ( Five for Visa Electron). The banks will release the reservation after 4-7 days, but as long as the money is withdrawn within 7 days, VISA guarantees that the money can be withdrawn”. 
Vipps' payment provider is Adyen, and they have the following documentation for VISA reservations

MasterCard reservations are valid for 30 days. The bank of the end customer can release the reservation before this, but if the money is withdrawn within 30 days, MasterCard guarantees that the money can be withdrawn. Vipps' payment provider is Adyen, and they have the following documentation for Mastercard reservations.

Vipps neither can nor will change the status of a reservation automatically. If an attempt to withdraw the money is made more than 7 days (VISA) or 30 days (MasterCard) after the payment is initiated and the reservation has been released by the end customer's bank in the meantime, Vipps can make a new payment request to the end customer's bank. If there is money in the customer's account, the payment will still be deductible. If there are not sufficient funds in the end customer's account, the transaction will either be completed and thus cause the end customer's account to go in the red, or fail if the customer's account is not allowed to go in the red - e.g. youth accounts. Other reasons for a failed transaction can e.g. be expired or blocked for a period of time between authorization and attempted withdrawal transaction. Vipps cannot know in advance what will happen to each end customer.

Often the banks will have a register of cards that have expired, and will force a withdrawal on this if the account allows this. This will cause the account to go in the red. To avoid dissatisfied customers this action should be avoided. 

In the event of an expired reservation or if the capture fails
Should you exceed the time an authorization is valid, you can ask the end customer to complete the transaction again. If you wish you can send the customer a payment link by email or text message via our digital terminal in Dintero Backoffice.

How much does it cost to use Dintero?

We offer seriously competitive prices on the various payment methods in our Checkout (Vipps, card payment, invoice and installments). You can find our prices by clicking here.

Is my online store compatible with Dintero?

We have free plugins for WooCommerce, Episerver and Magento. If you have one of these platforms, you can use Dintero Checkout. You can download our plugins here.

Our API-documentation also explains how you can use our checkout solution with a custom-built website.

How quickly can I get started with Dintero?

Dintero bundles a variety of payment methods from subcontractors such as Vipps, Worldline, Swedbank Pay and Walley. Their payment methods are Vipps, card payment, card payment and invoice / installments, respectively. How quickly each of these subcontractors processes your application varies slightly, but anywhere from 2 to 14 days is normal.

The actual setup is done in minutes. You can either ask us for help, or see our guide to do it yourself.

Where can I see an overview of my payouts?

Dintero Backoffice gives you an overview of your payouts under Payments → Payout. You get the reports in both csv, excel and pdf format. Vipps has not opened up for partners for automatically syncing reports, so in order to see your Vipps settlement reports in Dintero Backoffice, you need to follow our guide on how to configure this in the Vipps portal.

Where do I find test data for testing Dintero Checkout?

We have a number of fictitious bank cards, social security numbers and phone numbers for Vipps that you can use to test our solution if you want to see the look and feel of things in your online store. These test data can be found at docs.dintero.com.

Why does it say "Dintero Checkout" or "Dintero Checkout nr. 2" in my bank account?

Dintero Checkout is a payment solution used by many stores, online stores and restaurants. Here you can see some of these. Some of these stores have a type of agreement which means that we are the payment solution that is displayed instead of the store's name. If you want to find out where you have shopped, contact us by email or call us at +47 22 34 34 54.

In addition, you can also check where you have shopped by using myDintero, and download your receipt by creating a myDintero account here within 30 days of making the purchase. Creating an account is completely free, and we will not use your information for marketing purposes.

If it says "Dintero Checkout nr. 2" on your bank statement, it is most likely a dancing lesson at one of the dance schools that uses our solution. If you know that it's not this, contact us.